In This Section:
AskMN & 24/7 Reference Cooperatives
You already have a LibAnswers account set up and running! There are some steps you will need to take to participate in the AskMN and Academic Global Cooperatives before we go live.
Working in the Cooperative environment be aware of the language used for Admins:
Coop Admin = Carla, Beth, Linda (Minitex)
Institution Admins = Admins from AskMN participating libraries
- For Institution Admins: How to log into a coop and navigate the dashboard: https://ask.springshare.com/libanswers/faq/2334
- For Institution Admins: Adding users from your library to the LibChat coop (if they will be monitoring/contributing to coop chat, aka AskMN chat shift): https://ask.springshare.com/libanswers/faq/2328
- For All Library Staff: Monitoring a coop and answering (picking up) chats: https://ask.springshare.com/libanswers/faq/2341
- For All Library Staff: What is a LibChat Coop? https://ask.springshare.com/libanswers/faq/2326
Chat Widgets
You will need to create chat widgets and/or update any existing chat widgets, using fallback options.
How to add coop monitoring to a LibChat widget: https://ask.springshare.com/libanswers/faq/2339
Tickets/Dashboard
Transfering a ticket between AskMN libraries/LibSystems for both Shared Group System and Traditional LibAnswers Subscribers: You can now transfer a ticket (via the Assign/Transfer tab) to any AskMN library. So, a Hennepin County Library ticket can be transfered to ECRL. Also, a St. Kate ticket can be transfered to St. Thomas or another Traditional LibAnswers Subscriber.
FAQ's
You will need to review/edit your policy page FAQ that was migrated from QP in the 24/7 Staffing FAQ Group:
Add and manage FAQ entries in your 24/7 Staffing group: https://ask.springshare.com/libanswers/faq/2340
Create and publish an FAQ entry from scratch: https://ask.springshare.com/libanswers/faq/1612